Insights
Our experts provide their insights on the latest industry developments and share tips on accountancy and business matters.
Simon Cavell
Director and Head of Consulting
21 November 2023
Consumer Duty: a matter of trustIn a speech by Nisha Arora (Director of Cross Cutting Policy and Strategy, FCA) on 1 November, the most illuminating comments related to what firms can expect from the regulator. Amongst references to Consumer Duty being a golden thread and how they would use this to intervene early, the FCA are clearly expecting the Duty to improve customer confidence and trust.
Necati Tosun
Consulting Manager
16 October 2023
Performance optimisation - push & pull!The many forces of change facing financial services provide both a push and a pull factor for firms to transform – to optimise performance and to reduce their cost to income ratio.
Darren Mascarenhas and Yitongyue Lin (Lilian)
21 September 2023
Artificial Intelligence: master or servant?Little is known about author William Grove, but his two novels – “A Mexican Mystery” (1888) and “The Wreck of the World” (1889) – are notable for their bleak vision of Artificial Intelligence (AI), with robots revolting against their human masters. That limitless potential was explored further by Hollywood, creating both our wildest dreams and our worst nightmares through movies such as The Terminator, The Matrix, and Minority Report. But it’s not all about a dystopian future – many of us have gladly welcomed Alexa, Siri, and Google into our lives and homes. So, as we continue to grapple with this gap between fiction and reality, one thing remains certain: AI is with us and it’s here to stay…
31 July 2023
Consumer Duty ConsiderationsHaving passed the initial 31 July deadline for Consumer Duty, there are a number of questions that organisations should be asking themselves as they consider how they deliver and evidence good customer outcomes in the year ahead.
Rob Sargent
Financial Services Regulatory Senior Manager
11 July 2023
Consumer Duty: getting the culture rightThe Consumer Duty aims to change the way firms view their role in society and, in return, are viewed by society. In the final blog of his Consumer Duty series, Rob Sargent, Financial Services Regulatory Senior Manager, discusses why senior business leaders must champion and empower individuals in their firms to think and act in the best interest of the customer.
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