Having passed the initial 31 July deadline for Consumer Duty, there are a number of questions that organisations should be asking themselves as they consider how they deliver and evidence good customer outcomes and consumer protection in the year ahead. 

In this document we explore some of these key questions around consumer duty rules, consumer outcomes and offer some consumer duty guidance. 

The short video below outlines these considerations. 

If you would like to discuss any aspect of this whitepaper, please don't hesitate to get in touch with myself or a member of our Financial Services team.

To see more insights from our team, visit our whitepaper library.