The Firm aims to provide you with a high standard of service at all times, but if you have any concerns please follow the relevant complaints procedure below:
FCA complaints
Johnston Carmichael’s Money Advice service
Johnston Carmichael LLP’s Money Advice service is authorised and regulated by the Financial Conduct Authority, FRN 809465.
Johnston Carmichael LLP is entered on the FCA register: https://register.fca.org.uk under reference 809465. If you have a concern or complaint, regarding our Money Advice service, please follow the steps in our complaints procedure here.
Johnston Carmichael Wealth
Johnston Carmichael Wealth is authorised and regulated by the Financial Conduct Authority.
Johnston Carmichael Wealth Limited is entered on the FCA register: https://register.fca.org.uk under reference 114322. Johnston Carmichael Wealth Limited is registered in Scotland at Commerce House, South Street, Elgin, IV30 1JE. Company number: SC081852. To raise a service concern regarding Johnston Carmichael Wealth, please follow our complaints procedure here.
Non-FCA complaints
For all other Johnston Carmichael LLP services, if you have any concerns that your Johnston Carmichael point of contact has not been able to solve to your satisfaction, please contact our Chief Executive, Andrew Walker, by letter to: Johnston Carmichael, 29 Albyn Place, Aberdeen, AB10 1YL, who will seek to resolve any such concerns. If you are still not satisfied, you may take the matter up with ICAS.
