The Firm aims to provide you with a high standard of service at all times, but if you have any concerns please follow the relevant complaints procedure below:
Johnston Carmichael LLP
If you have any concerns that your Johnston Carmichael point of contact has not been able to solve to your satisfaction, please contact our Chief Executive, Lynne Walker, by letter to: Johnston Carmichael, Bishop's Court, 29 Albyn Place, Aberdeen, AB10 1YL, who will seek to resolve any such concerns. If you are still not satisfied, you may take the matter up with ICAS.
Restructuring
Our appointment taking Insolvency Practitioners are licenced by the Institute of Chartered Accountants of Scotland (ICAS). If you have a concern or complaint, please raise this with the relevant Insolvency Practitioner in the first instance. If your concern has not been solved to your satisfaction, please ask the Insolvency Practitioner to escalate your concern to the Head of Business Line. If you consider that your concern has not been resolved, please raise this with our Chief Executive Officer. If you are still not satisfied, you may take the matter up with the Insolvency Service through the Complaints Gateway.
Regulatory Status and Scope of Professional Services
We are regulated by the Institute of Chartered Accountants of Scotland (ICAS). We are not regulated or authorised by the Law Society of Scotland (LSS), the Solicitors Regulation Authority (SRA), or the Law Society of Northern Ireland (LSNI) as a law firm or legal services provider.
If we employ a member of staff who coincidently is individually regulated by the LSS, SRA or the LSNI any advice that individual provides to you will be in relation to non-reserved matters. The advice and services provided by such an individual will not be regulated by the LSS, SRA or the LSNI and will be given as part of the ICAS regulated specialist accountancy, tax, advisory or other accountancy professional services for which we are engaged.
Professional indemnity insurance in respect of advice provided under our engagement is maintained in accordance with the requirements applicable to us as an ICAS regulated firm. It is not provided under the minimum terms and conditions applicable to firms authorised or regulated by the LSS, SRA or the LSNI.
