Insights
Our experts provide their insights on the latest industry developments and share tips on accountancy and business matters.
12 February 2024
Seeing the bigger picture: Drawing conclusions from Consumer DutyConsumer Duty has long felt like a Roman mosaic, with individual elements representing carefully-crafted parts of a much broader story. The breadth of topics covered has already led firms to comprehensively review all aspects of their customers’ journey. Now, the various tiles are starting to slot together and, as they align, a bigger picture is starting to emerge.
Simon Cavell & Tim Swinson
07 February 2024
Consumer Duty: The case for (ongoing) changeConsumer Duty has already resulted in a significant change programme for many firms, requiring a full review of all products and services along with resulting work to prevent foreseeable harm. With six months until the final implementation deadline of July 2024, the finishing line appears to be close.
Simon Cavell & Emma Archondakis
30 January 2024
Telling the story: Clear communications, understanding, and good customer outcomesClear communication and understanding is central to delivering good outcomes. But for many customers, comprehension is a substantial barrier to overcome. It can be challenging to fully understand the intricacies and implications of the financial products they use and may need.
23 January 2024
Consumer Duty: Measuring & managing outcomesMore than just compliance, ensuring good customer outcomes is a powerful way for firms to differentiate their brand in a crowded marketplace. As customers actively seek out organisations who share their values, good outcomes can create a real competitive advantage.
Angus Winning
Analyst
15 January 2024
The Practicalities of Demonstrating Fair ValueWhat is value for money? Do customers know when they receive it? Most businesses would claim they offer it, but how would they prove it? That’s the challenge laid down by the Financial Conduct Authority (FCA), who have lost no time in probing this concept. Angus Winning, Consulting Analyst, explains further.
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