Insights
Our experts provide their insights on the latest industry developments and share tips on accountancy and business matters.
23 January 2024
Consumer Duty: Measuring & managing outcomesMore than just compliance, ensuring good customer outcomes is a powerful way for firms to differentiate their brand in a crowded marketplace. As customers actively seek out organisations who share their values, good outcomes can create a real competitive advantage.
Angus Winning
Analyst
15 January 2024
The Practicalities of Demonstrating Fair ValueWhat is value for money? Do customers know when they receive it? Most businesses would claim they offer it, but how would they prove it? That’s the challenge laid down by the Financial Conduct Authority (FCA), who have lost no time in probing this concept. Angus Winning, Consulting Analyst, explains further.
Simon Cavell
Director and Head of Consulting
08 January 2024
A Happy New Year? Supporting Customer VulnerabilityThe month of January brings fresh hope for the year ahead – resolutions made, dry January, booking a summer holiday. However, for many, the hangover from Christmas will include credit card bills, higher borrowing costs, and continuing Cost of Living pressure.
05 January 2024
Consumer Duty: ‘Only six months to go’By the end of January 2024, Consumer Duty will have been live for six months. It represents the largest regulatory change for a decade and a clear steer that the financial services industry should improve how it acts in the best interests of customers.
Simon Cavell
Director and Head of Consulting
21 November 2023
Consumer Duty: a matter of trustIn a speech by Nisha Arora (Director of Cross Cutting Policy and Strategy, FCA) on 1 November, the most illuminating comments related to what firms can expect from the regulator. Amongst references to Consumer Duty being a golden thread and how they would use this to intervene early, the FCA are clearly expecting the Duty to improve customer confidence and trust.
Footer
Arrange an initial conversation with our team
Have a general enquiry? Get in touch.