Insights

Simon Cavell

Consulting Senior Manager

08 January 2024

A Happy New Year? Supporting Customer Vulnerability

The month of January brings fresh hope for the year ahead – resolutions made, dry January, booking a summer holiday. However, for many, the hangover from Christmas will include credit card bills, higher borrowing costs, and continuing Cost of Living pressure.

Ewen Fleming

Partner, London Office Head, and Head of Financial Services

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05 January 2024

Consumer Duty: ‘Only six months to go’

By the end of January 2024, Consumer Duty will have been live for six months. It represents the largest regulatory change for a decade and a clear steer that the financial services industry should improve how it acts in the best interests of customers.

Ewen Fleming

Partner, London Office Head, and Head of Financial Services

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21 November 2023

Consumer Duty: a matter of trust

In a speech by Nisha Arora (Director of Cross Cutting Policy and Strategy, FCA) on 1 November, the most illuminating comments related to what firms can expect from the regulator. Amongst references to Consumer Duty being a golden thread and how they would use this to intervene early, the FCA are clearly expecting the Duty to improve customer confidence and trust.

Ewen Fleming

Partner, London Office Head, and Head of Financial Services

Connect on LinkedIn

31 July 2023

Consumer Duty Considerations

Having passed the initial 31 July deadline for Consumer Duty, there are a number of questions that organisations should be asking themselves as they consider how they deliver and evidence good customer outcomes in the year ahead.

Rob Sargent

Financial Services Regulatory Senior Manager

11 July 2023

Consumer Duty: getting the culture right

The Consumer Duty aims to change the way firms view their role in society and, in return, are viewed by society. In the final blog of his Consumer Duty series, Rob Sargent, Financial Services Regulatory Senior Manager, discusses why senior business leaders must champion and empower individuals in their firms to think and act in the best interest of the customer.

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