Insights
Our experts provide their insights on the latest industry developments and share tips on accountancy and business matters.
30 March 2026
How unlocking the real value of Consumer Duty makes it more than just a box‑tickNearly three years on, many firms still treat Consumer Duty as a compliance exercise, but those looking beyond the basics are uncovering real strategic value. Better insight and enabling a more proactive approach to risk management are just two of the benefits emerging.
30 March 2026
Improving your Consumer Duty board report in 2026As firms prepare their 2026 Consumer Duty board reports, they’re finding the focus has shifted from implementing the framework to evidencing impact. In this blog, Simon Cavell details the steps you need to take to shape this year’s Consumer Duty board report.
Simon Cavell
Director and Head of Consulting
12 February 2024
Seeing the bigger picture: Drawing conclusions from Consumer DutyConsumer Duty has long felt like a Roman mosaic, with individual elements representing carefully-crafted parts of a much broader story. The breadth of topics covered has already led firms to comprehensively review all aspects of their customers’ journey. Now, the various tiles are starting to slot together and, as they align, a bigger picture is starting to emerge.
Simon Cavell & Tim Swinson
07 February 2024
Consumer Duty: The case for (ongoing) changeConsumer Duty has already resulted in a significant change programme for many firms, requiring a full review of all products and services along with resulting work to prevent foreseeable harm. With six months until the final implementation deadline of July 2024, the finishing line appears to be close.
Simon Cavell & Emma Archondakis
30 January 2024
Telling the story: Clear communications, understanding, and good customer outcomesClear communication and understanding is central to delivering good outcomes. But for many customers, comprehension is a substantial barrier to overcome. It can be challenging to fully understand the intricacies and implications of the financial products they use and may need.
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