Insights
Our experts provide their insights on the latest industry developments and share tips on accountancy and business matters.
Ewen Fleming & Rob Sargent
12 June 2024
Around the room: What we’ve heard about the Consumer Duty Board ReportAs regulated firms finalise their first Consumer Duty Board Reports, which set out their firm’s position in embedding the new Consumer Duty, many executives and non-executives are grappling with what that means in practice.
Simon Cavell & Ilke Barutcu-Cesaret
01 March 2024
Every cloud has a silver lining: How technology is revolutionising e-commerce paymentsIt’s now 30 years since a team of cyberspace entrepreneurs sold a CD by Sting in August 1994 – the first ever online purchase! The launch of Amazon as a book retailer (1995), Alibaba as an online marketplace (1999) and Google’s pay-per-click advertising capability (2000) would quickly follow.
12 February 2024
Seeing the bigger picture: Drawing conclusions from Consumer DutyConsumer Duty has long felt like a Roman mosaic, with individual elements representing carefully-crafted parts of a much broader story. The breadth of topics covered has already led firms to comprehensively review all aspects of their customers’ journey. Now, the various tiles are starting to slot together and, as they align, a bigger picture is starting to emerge.
Simon Cavell & Tim Swinson
07 February 2024
Consumer Duty: The case for (ongoing) changeConsumer Duty has already resulted in a significant change programme for many firms, requiring a full review of all products and services along with resulting work to prevent foreseeable harm. With six months until the final implementation deadline of July 2024, the finishing line appears to be close.
23 January 2024
Consumer Duty: Measuring & managing outcomesMore than just compliance, ensuring good customer outcomes is a powerful way for firms to differentiate their brand in a crowded marketplace. As customers actively seek out organisations who share their values, good outcomes can create a real competitive advantage.
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