Insights
Our experts provide their insights on the latest industry developments and share tips on accountancy and business matters.
Simon Cavell & Tim Swinson
07 February 2024
Consumer Duty: The case for (ongoing) changeConsumer Duty has already resulted in a significant change programme for many firms, requiring a full review of all products and services along with resulting work to prevent foreseeable harm. With six months until the final implementation deadline of July 2024, the finishing line appears to be close.
23 January 2024
Consumer Duty: Measuring & managing outcomesMore than just compliance, ensuring good customer outcomes is a powerful way for firms to differentiate their brand in a crowded marketplace. As customers actively seek out organisations who share their values, good outcomes can create a real competitive advantage.
Angus Winning
Analyst
15 January 2024
The Practicalities of Demonstrating Fair ValueWhat is value for money? Do customers know when they receive it? Most businesses would claim they offer it, but how would they prove it? That’s the challenge laid down by the Financial Conduct Authority (FCA), who have lost no time in probing this concept. Angus Winning, Consulting Analyst, explains further.
Simon Cavell
Consulting Senior Manager
08 January 2024
A Happy New Year? Supporting Customer VulnerabilityThe month of January brings fresh hope for the year ahead – resolutions made, dry January, booking a summer holiday. However, for many, the hangover from Christmas will include credit card bills, higher borrowing costs, and continuing Cost of Living pressure.
Rob Sargent
Financial Services Regulatory Senior Manager
13 December 2023
What can Wealth Managers do to stay off the FCA’s naughty list?In early December, the Financial Conduct Authority played Scrooge to Wealth Management and Stockbroking firms in the form of its Dear CEO letter. It left no-one in doubt about some of the frustrations that the FCA has about the sector, and that it is planning to really dial up its proactive and invasive supervisory action on these firms. Here. Rob Sargent breaks this message down, and explains what it all really means for those in the Wealth Management industry.
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