Insights

Guy Broad

Financial Services Consulting Senior Manager

23 January 2024

Consumer Duty: Measuring & managing outcomes

More than just compliance, ensuring good customer outcomes is a powerful way for firms to differentiate their brand in a crowded marketplace. As customers actively seek out organisations who share their values, good outcomes can create a real competitive advantage.

Angus Winning

Analyst

15 January 2024

The Practicalities of Demonstrating Fair Value

What is value for money? Do customers know when they receive it? Most businesses would claim they offer it, but how would they prove it? That’s the challenge laid down by the Financial Conduct Authority (FCA), who have lost no time in probing this concept. Angus Winning, Consulting Analyst, explains further.

Simon Cavell

Consulting Senior Manager

08 January 2024

A Happy New Year? Supporting Customer Vulnerability

The month of January brings fresh hope for the year ahead – resolutions made, dry January, booking a summer holiday. However, for many, the hangover from Christmas will include credit card bills, higher borrowing costs, and continuing Cost of Living pressure.

Rob Sargent

Financial Services Regulatory Senior Manager

13 December 2023

What can Wealth Managers do to stay off the FCA’s naughty list?

In early December, the Financial Conduct Authority played Scrooge to Wealth Management and Stockbroking firms in the form of its Dear CEO letter. It left no-one in doubt about some of the frustrations that the FCA has about the sector, and that it is planning to really dial up its proactive and invasive supervisory action on these firms. Here. Rob Sargent breaks this message down, and explains what it all really means for those in the Wealth Management industry.

Tim Swinson

Consulting Manager

07 December 2023

Consulting

Tunnel Vision: How Bernie (almost) broke Formula One

The perennial powerhouses of Ferrari, Mercedes and Red Bull sat at the front of the grid for the final round of the 2016 season - the Abu Dhabi Grand Prix. Sheikhs, sponsors, and billionaires watched on, as the pinnacle of open-wheeled racing reached its climax. The Drivers’ World Championship was on the line… it was exactly what Bernie Ecclestone wanted.

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