Insights
Our experts provide their insights on the latest industry developments and share tips on accountancy and business matters.
Rob Sargent
Financial Services Regulatory Senior Manager
14 June 2023
Consumer Duty: Governance and Management InformationPreviously, in the first of our Consumer Duty blog series, we set out what matters and what you need to know. Here, we explain the importance of good Management Information (MI) and governance in allowing firms to be able to effectively monitor positive customer outcomes.
Rob Sargent
Financial Services Regulatory Senior Manager
06 June 2023
Consumer Duty: what matters and what do I need to know?There is no doubt that the New Consumer Duty (NCD) reflects a seismic change in the way firms will operate, think, and act. This is the first in a series of blogs from Rob Sargent, Financial Services Regulatory Senior Manager, looking at New Consumer Duty. In this first piece he sets the scene and offers what will be a reminder to most, the key purpose of Consumer Duty and what businesses should expect.
Necati Tosun and Guy Broad
31 May 2023
A ‘Best of Breed’ approach to effectively managing changeAll businesses have experienced their share of change over the last few years, but change is ever present. For many businesses, how to approach, manage and deliver change effectively, on-time and on-budget is a major challenge. Here, Necati Tosun and Guy Broad from our Consulting team, investigate what change methodology might work best for your business.
Tim Swinson
Consulting Manager
03 May 2023
The House always wins… until now?House prices have reached new heights in the last 15 years, growing on average 56% since January 2008. However, as the saying goes, all good things must come to an end and as base rates started to climb in 2022, it appeared that the end was in sight. Tim Swinson, Consulting Manager, explains further.
26 April 2023
‘You would never break the chain’Consumer Duty sets clearer standards to protect consumers, offer clearer communication, provide products/services that meet their needs and gives better support when they need it. Darren Mascarenhas, Financial Services Consulting Director, discusses this in more detail and highlights the focus it places on the end-to-end customer value chain.
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