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Insights

Our experts provide their insights on the latest industry developments and share tips on accountancy and business matters.

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Simon Cavell

Simon Cavell

Director and Head of Consulting

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09 April 2026

  • Financial Services
  • Consumer Duty
Retail banking in 2026: competition, consolidation and the next wave of change

Following the launch of our Financial Services Yearbook, we’re taking a closer look at the forces reshaping UK retail banking. Here, Simon Cavell explores what this means for banks - and where firms can differentiate, innovate and grow with confidence.

Simon Cavell

Simon Cavell

Director and Head of Consulting

Connect on LinkedIn

30 March 2026

  • Financial Services
  • Consumer Duty
  • Consulting
How unlocking the real value of Consumer Duty makes it more than just a box‑tick

Nearly three years on, many firms still treat Consumer Duty as a compliance exercise, but those looking beyond the basics are uncovering real strategic value. Better insight and enabling a more proactive approach to risk management are just two of the benefits emerging.

Simon Cavell

Simon Cavell

Director and Head of Consulting

Connect on LinkedIn

30 March 2026

  • Financial Services
  • Consumer Duty
  • Consulting
Improving your Consumer Duty board report in 2026

As firms prepare their 2026 Consumer Duty board reports, they’re finding the focus has shifted from implementing the framework to evidencing impact. In this blog, Simon Cavell details the steps you need to take to shape this year’s Consumer Duty board report.

Gillian Boston

Gillian Boston

Financial Services Director

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06 January 2026

  • Financial Services
  • Audit & Assurance
CASS 15 – payment services and e-money

The safeguarding landscape for payment and e-money firms is about to become more challenging. From 7 May 2026, the FCA’s new rules under PS25/12 come into force for authorised payment institutions, authorised e-money institutions, small e-money institutions, and credit unions issuing e-money in the UK. Gillian Boston, Audit Director, explains further.

Bryan Shepka

Bryan Shepka

Partner and Head of Financial Services

22 December 2025

  • Financial Services
Financial Services Sector - predictions for 2026

As we look back at the predictions we made for 2025, one thing stands out: we were directionally spot-on. The themes we highlighted last year - AI adoption, long-term strategic investment, continued M&A activity, the evolution of Consumer Duty, and the growing importance of resilience - are still the forces shaping the industry.

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