Insights
Our experts provide their insights on the latest industry developments and share tips on accountancy and business matters.
Darren Mascarenhas and Yitongyue Lin (Lilian)
10 May 2024
Navigating the Ethical Maze of AI – addressing tomorrow’s problems today!AI without an ethical framework would be like a car without brakes – brakes help us feel safe when we go fast, not just when we want to slow down, but also give us the confidence that we are in control and reduce the risk of an accident.
12 February 2024
Seeing the bigger picture: Drawing conclusions from Consumer DutyConsumer Duty has long felt like a Roman mosaic, with individual elements representing carefully-crafted parts of a much broader story. The breadth of topics covered has already led firms to comprehensively review all aspects of their customers’ journey. Now, the various tiles are starting to slot together and, as they align, a bigger picture is starting to emerge.
Darren Mascarenhas & Si Mathavan
12 February 2024
New Year, New ESG Labels: A Fresh Start to Label Your Sustainability Success!At the end of 2023 the FCA delivered an early Christmas present to those in the asset management and sustainable finance sectors, by announcing a package of measures (via PS23/16) to help consumers navigate the market for sustainable investment products. Their aim was to improve trust and transparency as firms and consumers move to a more sustainable future.
Simon Cavell & Tim Swinson
07 February 2024
Consumer Duty: The case for (ongoing) changeConsumer Duty has already resulted in a significant change programme for many firms, requiring a full review of all products and services along with resulting work to prevent foreseeable harm. With six months until the final implementation deadline of July 2024, the finishing line appears to be close.
Simon Cavell & Emma Archondakis
30 January 2024
Telling the story: Clear communications, understanding, and good customer outcomesClear communication and understanding is central to delivering good outcomes. But for many customers, comprehension is a substantial barrier to overcome. It can be challenging to fully understand the intricacies and implications of the financial products they use and may need.
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