Insights
Our experts provide their insights on the latest industry developments and share tips on accountancy and business matters.
23 January 2024
Consumer Duty: Measuring & managing outcomesMore than just compliance, ensuring good customer outcomes is a powerful way for firms to differentiate their brand in a crowded marketplace. As customers actively seek out organisations who share their values, good outcomes can create a real competitive advantage.
Angus Winning
Analyst
15 January 2024
The Practicalities of Demonstrating Fair ValueWhat is value for money? Do customers know when they receive it? Most businesses would claim they offer it, but how would they prove it? That’s the challenge laid down by the Financial Conduct Authority (FCA), who have lost no time in probing this concept. Angus Winning, Consulting Analyst, explains further.
Simon Cavell
Consulting Senior Manager
08 January 2024
A Happy New Year? Supporting Customer VulnerabilityThe month of January brings fresh hope for the year ahead – resolutions made, dry January, booking a summer holiday. However, for many, the hangover from Christmas will include credit card bills, higher borrowing costs, and continuing Cost of Living pressure.
05 January 2024
Consumer Duty: ‘Only six months to go’By the end of January 2024, Consumer Duty will have been live for six months. It represents the largest regulatory change for a decade and a clear steer that the financial services industry should improve how it acts in the best interests of customers.
19 December 2023
Payment and e-money providers – safeguarding audits, a timely reminderIn July 2020 the Financial Conduct Authority (FCA) finalised guidance on safeguarding customer funds, which included the requirement that payment services and electronic money institutions, whose accounts required a statutory audit, would also be required to undertake an annual audit of their compliance with the safeguarding requirements under the Payment Service Regulations 2017 (PSRs) and Electronic Money Regulations 2011 (EMRs).
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