Simon Cavell
Financial Services Consulting Senior Manager
London Office,
T: 07969 080 772
E: simon.cavell@jcca.co.uk
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Simon Cavell has over 28 years’ experience in financial services with senior leadership roles including customer service delivery & experience, operations, change, products, strategy, risk, and HR. Across a varied career, Simon has worked across core banking products including savings, mortgages, insurance and investments. . Particular highlights have included:
- Creating an enterprise-wide first line conduct risk function
- Head of Product Management for Savings, Investments and Insurance
- Head of enterprise-wide Complaint Handling
- Developing and executing strategy for a 200+ unit retail distribution network
- Transforming customer service operations
- Project leadership to deliver commercial, regulatory, and transformational goals
- Launching two overseas retail funding operations in Ireland and The Bahamas
- Driving insight and action from enterprise-wide ‘Voice of the Customer’ research programmes
Since joining Johnston Carmichael, Simon has successfully led engagements touching on strategy development, market evaluation, assurance, executive workshops, executive support, and project management. He has played a leading role in the firm’s response to the new Consumer Duty, advising clients on the practical and pragmatic embedding of the requirements.
Sector Experience:
Expertise:
Qualifications
- Masters in Leadership
- BSc/ACIB in Banking
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