Insights

Simon Cavell & Tim Swinson

07 February 2024

Consumer Duty: The case for (ongoing) change

Consumer Duty has already resulted in a significant change programme for many firms, requiring a full review of all products and services along with resulting work to prevent foreseeable harm. With six months until the final implementation deadline of July 2024, the finishing line appears to be close.

Jenn Stewart

Business Advisory Partner, Head of Rural and Dundee Office Head

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07 February 2024

Rural

Planning ahead for rural businesses in 2024

As we look ahead to 2024, rural businesses need to ensure they remain forward-thinking, agile, and plan ahead in order to take advantage of the opportunities and meet the challenges that the next year will inevitably bring. Below we’ve highlighted some important considerations to take into account.

Simon Cavell & Emma Archondakis

30 January 2024

Telling the story: Clear communications, understanding, and good customer outcomes

Clear communication and understanding is central to delivering good outcomes. But for many customers, comprehension is a substantial barrier to overcome. It can be challenging to fully understand the intricacies and implications of the financial products they use and may need.

Catriona Love

Outsourced Finance Services Senior Manager

30 January 2024

How outsourcing your finance function can help bridge the skills gap

Following the challenges of the pandemic and Brexit, the UK continues to face a finance skills shortage. According to a recent survey more than four fifths of Chief Finance Officers in the UK and US are struggling to recruit.

Guy Broad

Financial Services Consulting Senior Manager

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23 January 2024

Consumer Duty: Measuring & managing outcomes

More than just compliance, ensuring good customer outcomes is a powerful way for firms to differentiate their brand in a crowded marketplace. As customers actively seek out organisations who share their values, good outcomes can create a real competitive advantage.

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