Insights
Our experts provide their insights on the latest industry developments and share tips on accountancy and business matters.
Rob Sargent
Financial Services Regulatory Senior Manager
06 June 2023
Consumer Duty: what matters and what do I need to know?There is no doubt that the New Consumer Duty (NCD) reflects a seismic change in the way firms will operate, think, and act. This is the first in a series of blogs from Rob Sargent, Financial Services Regulatory Senior Manager, looking at New Consumer Duty. In this first piece he sets the scene and offers what will be a reminder to most, the key purpose of Consumer Duty and what businesses should expect.
26 April 2023
‘You would never break the chain’Consumer Duty sets clearer standards to protect consumers, offer clearer communication, provide products/services that meet their needs and gives better support when they need it. Darren Mascarenhas, Financial Services Consulting Director, discusses this in more detail and highlights the focus it places on the end-to-end customer value chain.
28 July 2022
Consumer Duty ReadinessThe Financial Conduct Authority (FCA) have now published their much-anticipated Consumer Duty requirements for financial services firms, who only have until July 2023 to get ready.
Footer
Arrange an initial conversation with our team
Have a general enquiry? Get in touch.