A clean sweep for the Payroll Services team at Johnston Carmichael - Bacs Inspection 2023


Michael McAllister

Michael McAllister

Partner & Head of Payroll Services

19 July 2023


Every three years, our Payroll Services team are required to go through an intensive, external audit to assess our compliance with ‘Pay.UK’, and the overall Bacs Approved Bureau Scheme.  

The ‘Bacs Approved Bureau Scheme’ inspection, looks at several key areas and categories.  

These include: 

  • Organisation and policy  
  • Professional services and commercial arrangements  
  • Physical security  
  • Network environment  
  • Systems management   
  • Logical access control   
  • Business continuity and disaster recovery   
  • Bacs processing and data controls  
  • HSM and cryptographic key management  

We are delighted to have passed this year’s inspection, passing all nine areas, with six of the nine areas being with distinction and no recommendations. This means we continue to meet and exceed the standard required to maintain our Bacs Approved Bureau status.  

This is another great achievement for the team and emphasises the importance of good governance across the full payroll process.  

The audit process is fairly invasive and includes on-site visits to our Payroll hubs across the UK. I am grateful to have such talent across our Payroll, IT and Business Support team – all of which make the Bacs process run smoothly every single day on behalf of our clients. 

It's a pleasure to work with such an innovative payroll team, integrating technologies like Robotic Process Automation (RPA) to deliver efficient services for our clients, and yet uphold the high standard of security that is a fundamental aspect of our operations. 

Chief Information Officer at Johnston Carmichael, Andre Boyle commented – 

“At Johnston Carmichael, we recognise that cybersecurity is an ever-evolving landscape, and so systems and data security are foundational to everything we do. This commitment to security isn't confined to our own operations, but extends to our supply chain as well, where we collaborate with our partners to ensure they apply the same diligence and rigorous standards of security and integrity that we demand of ourselves. 

“It's a pleasure to work with such an innovative payroll team, integrating technologies like Robotic Process Automation (RPA) to deliver efficient services for our clients, and yet uphold the high standard of security that is a fundamental aspect of our operations. 

“The recent recognition of our technical implementation of the BACS solution is a testament to the exceptional work across our teams and validates of our commitment to technical excellence. As we move forward, we remain dedicated to preserving these high standards. We're excited about exploring and implementing more innovative, secure, and efficient solutions.” 

If you would like to benefit from the Johnston Carmichael payments service, please contact Fiona Robertson, Head of Payroll Support who can assist you with establishing this facility with your bank and implementing this alongside your payroll solution.   


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