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Ewen Fleming

London Office Head, and Head of Consulting & Financial Services

Edinburgh Office, London Office,
E: Ewen.Fleming@jcca.co.uk
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A retail banking and wealth management professional with experience in strategy & planning; complex change implementation; credit risk; operations; distribution; marketing and management consulting.

Ewen heads up the firm's Financial Services team.

Ewen has a strong track record of designing, initiating and leading strategic change initiatives to deliver sustainable business results, gained from many years of ‘hands on’ experience in the Financial Services Industry sector. Clients often comment on the fact that Ewen and his team act as accelerators to their strategy or the translation of their intent into pragmatic initiatives and hard results.

Ewen started his career at Royal Bank of Scotland (RBS) where he undertook a number of senior roles covering Retail, SME and Wealth before moving onto Santander UK and ultimately becoming a well-established business consultant to the sector. He joined Johnston Carmichael from Grant Thornton where he was Financial Services Practice Leader.

Recent examples of his professional work include:

• Strategy and customer proposition development
• Performance Improvement and operational effectiveness
• Target Operating Model development and implementation
• Customer journey and process design
• Assessing, resetting and leading complex change programmes
• Supplier selection and contract negotiation
• Supporting client pre and post-acquisition/disposal activity