Johnston Carmichael appointed as independent reviewer

Johnston Carmichael has been appointed by The Royal Bank of Scotland to carry out an independent review into ten branches earmarked for closure.

The branches subject to review

We have been appointed to review the following Royal Bank of Scotland branches:

- Beauly
- Biggar
- Castlebay on Barra
- Comrie
- Douglas in Lanarkshire
- Gretna
- Inveraray 
- Kyle of Lochalsh
- Melrose
- Tongue

Your views

As part of the review we would like to encourage anyone affected by the proposed closures to get in touch with their views on the services offered by each branch, how that would change if they were closed and how that would affect you.

If you would like to submit your views to our team please contact us using the details below.

We will listen carefully to anyone who contacts us and will take your views into account as part of our work. Please note that the deadline for submission of views to us is 5pm on Tuesday 14 August 2018.

How the review will work

We will meet with customers of these ten branches, employees and any stakeholders directly affected by these proposed closures. 

The review process will be independent and at the end of the review period (September 2018), Johnston Carmichael will provide the Royal Bank of Scotland with a recommendation either to keep open or close each of the ten branches. The Royal Bank of Scotland has advised us that it will implement our recommendations in full.

In the video below our Chief Executive, Sandy Manson, explains in more detail how the review will work. The transcript is available to read here.

How to get in touch

Write to us:
The RBS Review Team
Johnston Carmichael LLP
29 Albyn Place
AB10 1YL

Email submissions:
To capture structured feedback email submissions can submitted by completing our short questionnaire here. This will be emailed directly to the RBS Review team.

You can also email the team directly at:

Talk to us in person:

  • Comrie - 30 July 2018
  • Douglas in Lanarkshire - 31 July 2018
  • Biggar - 1 August 2018
  • Gretna - 2 August 2018
  • Melrose - 3 August 2018
  • Castlebay on Barra - 6 August 2018
  • Inveraray - 8 August 2018
  • Kyle of Lochalsh - 9 August 2018
  • Beauly - 10 August 2018
  • Tongue - 14 August 2018

Members of our review team will be visiting the above branches on the specified dates and would welcome the opportunity to meet customers and users of the branch to discuss their banking needs on a one-to-one basis. 

Our team members will be at the branch during its normal opening times and will be looking to meet with as many people as possible. Appointments of 20 minutes will be made available.

We therefore strongly advise you to book an appointment in advance to avoid extended waiting times. To book an appointment, please telephone 01224 259 353 between the hours of 9am and 5pm, Monday to Friday.



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