Johnston Carmichael appointed as independent reviewer

Johnston Carmichael has been appointed by The Royal Bank of Scotland to carry out an independent review into ten branches earmarked for closure.

The branches subject to review

We have been appointed to review the following Royal Bank of Scotland branches:

- Beauly
- Biggar
- Castlebay on Barra
- Comrie
- Douglas in Lanarkshire
- Gretna
- Inveraray 
- Kyle of Lochalsh
- Melrose
- Tongue

Your views

As part of the review we encouraged anyone affected by the proposed closures to get in touch with their views through one of the following methods:

- Through our online questionnaire
- By email to our review team
- By post to our review team
- Or in person at their branch during the scheduled branch visit by our review team

The deadline for submitting feedback was 5pm on Tuesday 14 August 2018.

Our team are now carefully reviewing all submitted feedback.

How the review will work

We met with customers as well as employees and any stakeholders directly affected by the proposed closures during scheduled branch visits. We advertised the dates of these visits widely in the local press, on our website and within each affected branch.

The review process is independent and at the end of the review period (September 2018), Johnston Carmichael will provide the Royal Bank of Scotland with a recommendation either to keep open or close each of the ten branches. The Royal Bank of Scotland has advised us that it will implement our recommendations in full.

In the video below our Chief Executive, Sandy Manson, explains in more detail how the review will work. The transcript is available to read here.


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