David Urquhart Sky Travel Limited (in Administration)
Guidance for Customers
ABTA Numbers: W0374 & E2964; ATOL Number: 3701
Donald McNaught and Matthew Henderson of Johnston Carmichael were appointed as Joint Administrators of David Urquhart Sky Travel Limited (“DUST”, “the Company”) by Notice of Appointment by the Directors, which was lodged in the Court of Session on 16 July 2020.
The Company has ceased to trade and is no longer taking any further bookings. The information below sets out specific advice for customers to follow depending on what holiday and travel arrangements you have booked and how you paid for them.
The majority of holidays sold by DUST were flight inclusive packages and these were protected by the CAA’s ATOL scheme.
DUST also sold a small number of cruise only holidays (which are protected by Financial Failure Insurance) and also sold holidays as an agent for other Tour Operators.
It is important that customers impacted by the Company ceasing to trade follow the guidance below that relates to their type of booking, in order to progress their claim. Please note that the Company has ceased to trade and the Joint Administrators are not in a position to process refunds to customers. It is not anticipated that any customers with bookings will have a claim as a creditor of the Company.
Package holidays with flights included operated by David Urquhart Sky Travel Ltd
If your booking included flights where DUST was the principal and the holiday was not with another Tour Operator, further information and advice on how to claim is available on the ATOL website:
www.caa.co.uk/ATOL-protection/Make-an-ATOL-claim/Latest-ATOL-holder-failures
Please note that all DUST package holidays with flights included provided by DUST will state ATOL number 3701 at the bottom of your ATOL certificate.
Bookings through David Urquhart Sky Travel with another Tour Operator
If you booked a package holiday through DUST but the holiday is being provided by another Tour Operator, you will need to contact the Tour Operator named on your paperwork or ATOL Certificate (listed on your ATOL certificate under “Who is protecting your trip”). Your Tour Operator should be able to confirm that your booking will proceed as normal. Please note that bookings made via DUST where DUST is not the Tour Operator will have an ‘A’ prefix in the Booking reference on the documentation provided to you by DUST.
Customers requiring further assistance in relation to bookings where DUST is not the Tour Operator can also contact ABTA by visiting www.abta.com/davidurquhart or contacting 0203 758 8735 or claimsrequest@abta.co.uk.
Non-flight packages (Cruise Only)
If you booked a non-flight package holiday (eg Cruise Only) through DUST, it is protected by Financial Failure Insurance. All customers confirmed or recently cancelled on a Cruise and Maritime Voyages / Fred Olsen cruise should contact Advantage Financial Services at the details below to intimate their claim. Please note that ‘cruise only’ bookings will have a ‘C’ prefix in the Booking reference on the documentation provided to you by DUST.
Tel: 0207 3243938
If you have already rebooked on to a future cruise sailing in 2021 with Cruise and Maritime Voyages or Fred Olsen Cruise Lines you should contact those suppliers for confirmation that your booking will proceed as normal:
Cruise & Maritime Voyages: www.cruiseandmaritime.com
Fred Olsen Cruise Lines: www.fredolsencruises.com
If any customers have already followed the guidance above in the first instance, but still need to contact the Joint Administrators’ team, the quickest way for your query to be dealt with is if it is submitted by email to skytravel@jcca.co.uk. Please only contact the Administrators team directly if you have already followed all of the advice above.
Donald McNaught and Matthew Henderson have been appointed as Joint Administrators of David Urquhart Sky Travel Limited to manage its affairs, business and property as agents, without personal liability. Both Donald McNaught and Matthew Henderson are licensed in the United Kingdom to act as Insolvency Practitioners by the Institute of Chartered Accountants of Scotland. The Joint Administrators may be considered Data Controllers of personal data as defined by GDPR. Personal data may be processed in order to meet legal and regulatory obligations. Johnston Carmichael LLP will act as Data Processor on the Administrators’ instructions. Personal data will be kept secure and processed only for matters relating to the administration. David Urquhart Sky Travel Limited remains the Data Controller for personal data processed for purposes that are not related to the legal and regulatory obligations. The Joint Administrators are bound by the Insolvency Code of Ethics when carrying out all work in relation to their appointment. View our Privacy Notice for more information.
